Terms & Conditions

Last Updated: 25 September 2026

These Terms & Conditions govern your use of the DPR Global Trade LTD website and the purchase of products through our online retail store.

Please read these terms carefully before placing an order. By using our website or placing an order, you agree to these terms, subject to your statutory consumer rights and applicable law.

1. Information About Us

We operate the DPR Global Trade LTD website.

Business Name: DPR Global Trade LTD

Address: The Gate House, 453 Cranbrook Road, Ilford, Essex, IG2 6EW, United Kingdom

Email: dprtrading@outlook.com

Phone: +44 7467 318085

We offer retail products, including food items, snacks, and other goods. Selected products or services may also be available for wholesale and export customers.

2. Products

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate.

Please note:

• Product images are for illustrative purposes and may differ slightly from the delivered product.
• Product packaging and labelling may change from the images displayed online.
• Product availability may change without prior notice.
• Product specifications, ingredients, and packaging should be checked before purchase and consumption.

For food products, customers should review the applicable product label, ingredient information, allergen declarations, and storage instructions.

3. Eligibility to Place an Order

You must provide accurate information when placing an order.

By placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are legally capable of entering into a contract.
• You will use the website lawfully.
• You will comply with applicable laws and these Terms & Conditions.

If you are placing an order on behalf of a business, you confirm that you have authority to act on behalf of that business.

4. Website Use

You agree not to:

• Use our website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to our systems.
• Interfere with website security or functionality.
• Submit false or misleading information.
• Copy or reproduce website content without permission.
• Use the website to harm or infringe the rights of others.

We may restrict or suspend access where reasonably necessary for security, maintenance, legal, or operational reasons.

5. Product Availability

Products are subject to availability.

We may limit quantities, remove listings, or discontinue products where necessary.

If we cannot supply a product that you have ordered, we will contact you where appropriate and arrange any applicable refund in accordance with applicable law.

6. Pricing and Delivery Charges

Prices are displayed in the applicable currency shown on our website.

Any applicable delivery charges, taxes, and other costs will be communicated before you complete your purchase, where required.

Prices may change, but changes will not affect an order that has already been accepted unless permitted by applicable law or agreed with you.

If a material pricing error affects your order, we will contact you where appropriate. We may cancel the affected order and refund any payment already made in accordance with applicable law.

7. Placing an Order

Our website provides the steps required to select products, review your order, and complete checkout.

You should check your order details, delivery information, and total price before submitting your order.

When you place an order, you are submitting an offer to purchase the selected products.

An automated order acknowledgement confirms that we have received your order request. It does not necessarily confirm that your order has been accepted.

We will communicate order acceptance or dispatch confirmation where applicable.

If an order cannot be fulfilled, we will notify you and arrange any applicable refund.

8. Payment

You may pay using the payment methods available at checkout.

Payment may be processed by third-party payment providers.

We may decline, hold, or cancel a transaction where payment cannot be authorised or where there are reasonable concerns regarding fraud, security, or misuse.

Payment processing is subject to the terms and policies of the relevant payment provider.

9. Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated on our website or at checkout.

Delivery times may vary due to product availability, courier operations, weather, public holidays, and other circumstances.

Customers must provide accurate delivery information.

If your order is delayed, damaged, or missing, please contact us promptly with your order details.

Where applicable law provides specific delivery rights or remedies, those rights will apply.

We are not responsible for delays caused by circumstances beyond our reasonable control, subject to applicable law.

10. Food Products and Storage

Customers should check product packaging and follow all storage and handling instructions provided with food products.

You should review ingredient and allergen information before consuming products.

If a product appears damaged, unsafe, incorrectly labelled, or unsuitable for consumption, please do not consume it and contact us promptly.

We will handle product safety complaints and applicable remedies in accordance with relevant legal requirements.

11. Returns, Cancellations, and Refunds

Our returns and refunds are subject to applicable consumer protection law and the type of product purchased.

11.1 Consumer Cancellation Rights

If you are a consumer purchasing goods online, you may have the legal right to cancel your order within the applicable cancellation period, subject to statutory exceptions.

Some products may be excluded from change-of-mind cancellation rights, including certain perishable goods and sealed goods that cannot be returned for health protection or hygiene reasons once unsealed.

Your legal rights relating to faulty, unsafe, misdescribed, or non-conforming goods are not affected.

11.2 Damaged or Incorrect Products

If you receive a damaged, faulty, unsafe, or incorrect product, please contact us promptly.

We may request your order number, product details, photographs, or other reasonable information to investigate the issue.

Where required by law, we will provide an appropriate remedy, which may include a refund, replacement, or other applicable remedy.

11.3 Refunds

Approved refunds will normally be processed through the original payment method, unless otherwise agreed or required by law.

Refund processing times may depend on the payment provider and the nature of the refund.

Please contact our customer service team for assistance.

12. Promotions and Discount Offers

Promotional offers may be subject to specific conditions, including:

• Validity dates.
• Eligible products.
• Minimum purchase requirements.
• Stock availability.
• Usage restrictions.
• Other terms communicated with the offer.

Promotions cannot be combined unless expressly stated otherwise.

We reserve the right to correct errors or withdraw an offer where reasonably necessary, subject to applicable law.

13. Intellectual Property

All website content, including logos, written material, images, graphics, designs, and other media, is owned by or licensed to DPR Global Trade LTD or the relevant rights holder unless stated otherwise.

You may use the website for personal and lawful shopping purposes.

You must not reproduce, distribute, modify, sell, or commercially exploit our content without permission, except where permitted by law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and process personal information.

Please review our Privacy Policy for details about data collection, payment processing, cookies, marketing, and customer rights.

15. Third-Party Services

Our website may use third-party payment processors, delivery providers, hosting providers, analytics tools, and other service providers.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for third-party websites or services outside our reasonable control, subject to any liability that cannot lawfully be excluded.

16. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability or rights that cannot legally be excluded or limited.

This includes applicable statutory consumer protections and liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, and other non-excludable liability.

Subject to applicable law, we will not be responsible for losses arising from circumstances outside our reasonable control.

These terms do not affect your statutory rights.

17. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, major transport disruption, serious technical failures, or other events outside our reasonable control.

We will take reasonable steps to communicate relevant delays and resume performance where possible.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, or legal requirements.

The version in effect at the time of your order will generally apply to that order, subject to applicable law.

Updated terms will be published on this page with a revised Last Updated date.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.

Consumers may also have mandatory legal protections and rights in their country of residence that cannot be excluded by these terms.

20. Contact Us

For questions about these Terms & Conditions, your order, products, delivery, or refunds, please contact:

DPR Global Trade LTD

Address: The Gate House, 453 Cranbrook Road, Ilford, Essex, IG2 6EW, United Kingdom

Email: dprtrading@outlook.com

Phone: +44 7467 318085

Thank you for shopping with DPR Global Trade LTD.