Privacy Policy

Last Updated: 25 September 2026

DPR Global Trade LTD (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase products, contact us, or use our retail services.

By using our website, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request your consent before processing your information for the relevant purpose.

1. Information About Us

This website is operated by:

DPR Global Trade LTD

Business Address: The Gate House, 453 Cranbrook Road, Ilford, Essex, IG2 6EW, United Kingdom

Email: dprtrading@outlook.com

Phone: +44 7467 318085

We operate a retail e-commerce business offering food products, snacks, and other goods. We may also provide wholesale and export-related services.

2. Personal Information We Collect

We may collect the following information depending on how you interact with our website.

Information You Provide

When you place an order, contact us, or use our website, we may collect:

• Your name.
• Email address.
• Telephone number.
• Billing address.
• Delivery address.
• Order and purchase details.
• Payment status and transaction reference.
• Information provided in enquiries or customer support communications.
• Marketing preferences, where applicable.

We only request information that is reasonably necessary for the relevant business purpose.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies we use.

This may include your IP address, browser type, device information, pages visited, referring website, and information about your interactions with our website.

We may use this information for website security, analytics, performance monitoring, and improving the customer experience.

3. How We Use Your Information

We may use your personal information to:

1. Process, confirm, and fulfil your orders.
2. Arrange shipping and delivery of products.
3. Process payments through our authorised payment providers.
4. Respond to customer enquiries and complaints.
5. Manage returns, refunds, and product-related issues.
6. Prevent fraud, misuse, and unauthorised transactions.
7. Improve our website, services, and product offerings.
8. Maintain business, accounting, and transaction records.
9. Send marketing communications where permitted by law and, where required, with your consent.
10. Comply with applicable legal, regulatory, and law enforcement requirements.

4. Legal Basis for Processing

Where UK data protection law applies, we rely on an appropriate legal basis for processing personal information.

Depending on the circumstances, this may include:

• Contract: Processing your order and providing the services you request.
• Legal obligation: Meeting applicable accounting, tax, and legal requirements.
• Legitimate interests: Operating, securing, and improving our business, subject to your rights.
• Consent: Sending certain marketing communications or using technologies that require consent.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Payment Information

Payments on our website may be processed through third-party payment service providers.

We do not ordinarily store complete debit or credit card details on our own website servers.

Payment providers may process your information to:

• Authorise and process transactions.
• Detect and prevent fraud.
• Maintain payment security.
• Comply with legal requirements.

Your payment information may be subject to the relevant payment provider’s privacy policy and terms.

6. Who We Share Information With

We may share relevant personal information with trusted service providers where necessary to operate our business and fulfil your orders.

These may include:

• Payment processors.
• Courier and delivery companies.
• Website hosting and technical service providers.
• Customer support providers.
• Accounting and professional advisers.
• Analytics or marketing service providers, where used and permitted.
• Government, legal, or regulatory authorities where required by law.

We expect service providers that process personal information on our behalf to apply appropriate security measures and comply with their contractual and legal obligations.

We do not sell or rent your personal information.

We may disclose relevant information in connection with a business sale, restructuring, or transfer of business assets where permitted by applicable law and subject to appropriate safeguards.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies for:

• Essential website functionality.
• Shopping cart and account features, where available.
• Website preferences.
• Analytics and performance monitoring.
• Marketing or advertising measurement, where applicable.

We will manage non-essential cookies and similar technologies in accordance with applicable legal requirements.

You may manage cookies through your browser settings and any cookie consent tool provided on our website. Disabling essential cookies may affect certain website functions.

The specific cookies used on the live website will depend on the technologies and services installed.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Where a personal data breach occurs, we will assess and respond in accordance with applicable legal requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods depend on the nature of the information and applicable legal requirements.

When personal information is no longer required, we will delete or anonymise it where reasonably practicable and legally permitted.

10. Your Privacy Rights

Depending on your circumstances and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally applicable.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.

To exercise a right, please contact us using the details in Section 13. We may need to verify your identity before processing a request.

11. Marketing Communications

We may send information about products, offers, promotions, and services where permitted by applicable law.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly.

Even if you opt out of marketing communications, we may still contact you regarding essential service matters, including order confirmations, delivery updates, refunds, and important account or legal notices.

12. Third-Party Websites

Our website may contain links to third-party websites, online marketplaces, payment providers, or other services.

Third-party websites operate under their own privacy policies. We are not responsible for the privacy practices or content of websites outside our control.

Please review the relevant privacy policy before submitting personal information to a third-party service.

13. Contact Us

For privacy questions, information requests, or complaints, please contact:

DPR Global Trade LTD

Address: The Gate House, 453 Cranbrook Road, Ilford, Essex, IG2 6EW, United Kingdom

Email: dprtrading@outlook.com

Phone: +44 7467 318085

We will review and respond to privacy enquiries in accordance with applicable legal requirements.

14. Complaints

If you have concerns about how we process your personal information, please contact us so that we can investigate your concern.

If UK data protection law applies, you may also contact the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

DPR Global Trade LTD